Privacy Policy

How Hills Props handles personal information across public discovery, accounts, listings, Journeys and communications.

1. Who handles your information

Hills Props is one brand serving customers through Hills Props Kenya, Hills Props Rwanda and Hills Props Uganda. Hills Properties Ltd is the currently registered legal name of the Rwanda operation. The country operation identified in your service context is the relevant public-facing operator.

The operation responsible for your information depends on the service, property market and relationship involved. Property discovery, account onboarding and listing tools are available for configured markets in Kenya, Rwanda, Uganda and Tanzania; other customer and transaction features vary by country. Group companies and authorised providers may support the service across borders.

This policy is a launch-ready draft and remains subject to review by qualified privacy counsel. It is not legal advice.

2. Information we collect

We collect information you provide, information generated through your use of Hills Props and limited information received from authorised partners or service providers.

Account, contact, identity, role, country and communication-preference information.

Property, listing, ownership, provider and enquiry information.

Journey messages, documents, evidence, tasks, decisions and professional-participant records.

Device, security, usage, diagnostic, approximate location and interaction information.

Communications with Hills Props and records needed to prevent misuse, resolve incidents or meet legal duties.

3. How we use information

We use personal information to provide and secure accounts; operate property discovery, listings and Journeys; coordinate authorised participants; respond to enquiries; send requested or important communications; improve accessibility and performance; prevent fraud and misuse; support customer service; and comply with legal obligations.

Where AI assistance is offered, we limit the context made available to the feature according to the authorised task. AI output is advisory and does not make legal, title, lending, investment or transaction decisions.

4. Sharing and cross-border processing

Information may be shared with authorised transaction participants, the relevant Hills Props country operation, professional or operational partners, and vendors that provide hosting, security, identity, communications, mapping, analytics or AI services. Access should be limited to the purpose and authority involved.

Because customers, country operations and service providers may be in different countries, information can be processed outside the country where it was collected. We use contractual, access-control and security measures appropriate to the service and applicable requirements, while recognising that legal protections differ by country.

5. Public and private information

Public listing information is intentionally separated from account, identity, ownership, Journey, evidence and professional-review information. Creating an enquiry or sharing information with an authorised participant does not make private records public.

6. Retention and security

We retain information for as long as reasonably needed for the service, transaction history, safety, dispute handling, legal obligations and legitimate operational records. Different records may require different periods, and a legal or compliance hold may extend retention.

We use technical and organisational safeguards, but no online service can guarantee absolute security. You are responsible for protecting your sign-in methods and reporting suspected unauthorised access.

7. Your choices and rights

Depending on applicable law, you may have rights to ask about, access, correct, object to, restrict or request deletion or portability of personal information. Some requests may be limited by identity verification, transaction records, legal duties, the rights of others or records we must retain.

You can manage available communication settings in the product. Essential security, account and service notices may still be sent where necessary.

8. Contact and updates

For privacy questions or requests, contact legal@hillsprops.africa. We may update this policy as our services, operations or legal obligations change. The current page will show its last-updated date.

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